AnswerWIN 2.0 - Author Info Page

Description: Call Center Software for Planning and Optimization.. (more)

Author Info for AnswerWIN 2.0

Author/Company Name: CC-Logic

Country: Germany

Web Site: http://www.cclogic.eu

Programs listed: 2

ErlangXLS 1.0   (Downloads: 344)
Call Center Software to determine staffing requirements based on Erlang ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.

While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, CC-Logic recommends using AnswerWIN and AnswerXLS. These functi...

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